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Careers at BULK POWDERS®

BULK POWDERS® is officially one of the UK’s fastest growing companies. Not only did we rank number 34 in the recent Sunday Times Fast Track league table, but we also placed as the 6th fastest growing online retailer in the UK.


Despite such success, we are just at the start of our journey.  With 13 European websites and counting, plus imminent expansion into the USA and beyond; we have ambitions to become the number 1 online sports nutrition brand in Europe – and ultimately the world.


We need your help to do this…


You will gain exposure to multiple departments – whether it’s Marketing, Finance, New Product Development, Buying, Customer Service, I.T., Manufacturing or Warehousing – practically every business function is carried out in-house. This makes for a unique, fast-paced and exciting environment. It’s an environment where you will have the opportunity and freedom to achieve your full potential and really make your mark. Those that do will be in for one hell of a ride and be rewarded with career progression that’s a step ahead of the competition.


 

 

Senior Country Manager - Germany

The Senior Country Manager (SCM) is responsible for achieving the revenue and customer acquisition targets for Germany & Austria within budget. The SCM will maximise ROI across all German and Austrian marketing channels both online and offline. They will provide the business with expert knowledge of their market and customer base, and effectively manage the execution of the German and Austrian marketing strategy in order to meet the company objectives.

What will you be doing? 

  • Develop and continuously improve German/Austrian marketing strategy in line with the overall marketing strategy and company objectives
  • Co-ordinate marketing campaign plan for Germany/Austria, ensuring successful execution and maximum ROI
  • Manage monthly marketing spend in line with budget
  • Innovate and implement marketing campaigns in order to maximise new customer acquisition, customer retention and hit country growth targets
  • Provide the marketing team with expert knowledge of the German/Austrian customer base and sports nutrition market
  • Create and present reports on the German/Austrian sales performance and effectiveness of marketing campaigns across all channels
  • In-depth analysis of performance results and ROI in order to inform continuous improvement of marketing strategy and future campaigns
  • Manage the relationship between BULK POWDERS® and German/Austrian social media influencers and sponsorships
  • Lead identification of new influencers for the German/Austrian markets in order to maximise new customer acquisition and brand awareness
  • Manage, coach and develop German/Austrian marketing team
  • Work closely with the larger marketing team (in particular Heads of Acquisition, CRM/Retention, Brand and eCommerce ) to ensure direct reports have the appropriate resources and support to achieve targets and meet execution expectations

What are we looking for?

  • Significant experience of e-commerce marketing for a German market, including PPC, SEO, social media and online content  
  • Previous P&L management experience
  • Ability to add value at a strategic level
  • Experience in managing and coaching a team
  • Degree level education (ideally in a marketing discipline)
  • Strong analytical and project management skills
  • Confident, resourceful and creative, with proven track record of innovation

Location: London (Bishopsgate)

Apply now

UX Designer

A brand new role within the eCommerce team, the UX Designer will act as the primary user advocate, ensuring that users have an amazing experience at every step of the journey when on our digital real estate. The UX Designer will translate high-level requirements into interaction flows and artifacts, and transform them into beautiful, intuitive and functional user interfaces.

What will you be doing?

  • Work with the business analyst to translate user requirements and user feedback into improved UX/UI functionality
  • Illustrate design ideas using storyboards, process flows and sitemaps
  • Design graphic user interface elements like menus, tabs and widgets
  • Build page navigation buttons and search fields
  • Develop UI mock ups and prototypes that illustrate how sites function and look like
  • Prepare and present rough drafts to internal teams and key stakeholders
  • Define interaction models, user task flows, and UI (user interface) specifications
  • Identify and troubleshoot UX problems (e.g. responsiveness)
  • Conduct layout adjustments based on user feedback
  • Adhere to style standards on fonts, colours and images

What are we looking for?

  • Experience working with web/mobile applications
  • Knowledge of wireframe tools (e.g. Wireframe.cc and InVision) and Sketch app
  • Up-to-date knowledge of design software like Adobe Illustrator and Photoshop, and shows interest in the design world around them
  • Experience using prototyping tools to test and validate UI/UX assumptions
  • Understands micro-interactions/animations
  • Experience working agile (iterative design) and in a startup, close to programmers
  • Experience handing over UI designs in a format ready for developers to work from
  • Understands front-end terminology (CSS, viewport, etc)
  • Adept at making information scannable
  • Show a strong understanding of colour and typography
  • Team spirit: strong communication skills to collaborate with various stakeholders
  • Strong time management skills
  • BSc in Design, Computer Science or relevant field

Location: London (Bishopsgate)

Apply now

Front End Developer 

As we continue our global expansion, we are looking for a passionate Front End Developer to support a number of upcoming projects at BULK POWDERS®. As Front End Developer, you will design and develop engaging front ends following responsive design principles ensuring that it works on multiple devices and browsers for both desktop and mobile.

This is an exciting opportunity to join a fast paced, growing team and have a real impact on the business! 

What will you be doing?

  • Build reusable code and libraries
  • Optimize application for maximum speed and scalability
  • Collaborate with other team members and stakeholders
  • Ensure all code is follows AA WCAG accessibility standards
  • Ensure all code is of a testable standard
  • Design solutions to new features and estimate effort
  • Write unit tests to ensure JS quality persists, when needed
  • Build mark-up and styling where necessary
  • Work to an Agile process

What are we looking for? 

  • Strong JavaScript skills
  • HTML5 and CSS3 experience
  • Understanding of the principles of scalable and maintainable Object Orientated JavaScript
  • Collaborative team member with great communication and interpersonal skills

Location: London (Bishopsgate)

Apply now

Head of Marketplaces (Amazon)

The Head of Marketplaces will be responsible for growing BULK POWDERS® business through Marketplace channels such as Amazon. You will be responsible for overseeing a small but growing team, and providing in-depth analysis and sales data.

What will you be doing?

  • Communicating our priorities and goals for the channel, internally and externally, and executing those goals successfully across multiple geographies.
  • Working directly with channel representatives to drive profitable growth
  • Identifying key trends, issues and root causes and make recommendations for improvements
  • Building a strong working relationship internally (esp with Operations) to ensure continuous availability of product
  • Conducting in depth analysis on sales data to drive insight
  • Managing SEO and PPC inputs to all accounts
  • Executing new business roll-outs
  • Providing regular reporting to the business
  • Providing leadership to a small but growing team

What are we looking for?

  • 3+ years’ experience in Amazon marketplace management
  • Demonstrable experience of growth
  • Strong commercial skills (esp. margin analysis)
  • Excellent written and oral communication skills
  • Strong spreadsheet modelling skills
  • Good business acumen
  • Ideally international experience.

Location: London (Bishopsgate)

Apply now

Digital Analytics Manager

This is a brand new position within our rapidly growing eCommerce team - a great position for a true data "geek". In this position, you will be responsible for reporting, dashboarding and analysing all key performance indicators across our digital properties, using data and best practices to make recommendations for stakeholders to optimise the customer journey across multiple platforms. 

You must have a strong understanding of quantitative methodologies, as well as an exceptional talent for finding hidden opportunities within data and recognising trends.

What will you be doing?

  • Driving data strategy supporting key strategic brand initiatives with data insights and opportunities alongside the Head of eCommerce 
  • Partnering with key departments such as Social Media, eCommerce, brand, CRM in order to leverage data opportunities to drive incremental sales, conversion and consumer lifetime value
  • Responsible for the correct configuration and setup of all tags within the different websites
  • Supporting with analysis of A/B testing results
  • Acting as main point of contact for technical resolution of reporting issues
  • Responsible for regular site performance reporting
  • Identifying gaps in the data available and recommend improvements
  • Proactively identifying opportunities for site analytics team engagement in site tagging, campaign tracking, online site enhancements, marketing capabilities and identifying and interpreting business trends
  • Producing analysis and actionable strategic recommendations, ideas and innovations that can be tested


What are we looking for?

  • Highly numerate and mathematically literate, with a Bachelor's Degree in Statistics, Maths or similar
  • Impressive background and experience as a data analyst in an eCommerce busines
  • Passionate about data with an inquisitive nature to keep discovering new opportunities
  • Demonstrated ability to work in a fast-paced environment
  • Highly skilled in using and implementing Google Analytics or similar web analytics tools
  • Strong analytical skills with the ability to present findings clearly and communicate analysis at all levels
  • A good understanding of inbound marketing (such as SEO/PPC) and their impact on traffic and the customer journey, site optimisation and eCommerce
  • A great team player and collaborative attitude

Location: London (Bishopsgate)

Apply now

PPC Marketing Executive 

As BULK POWDERS® continues it's expansion, we are now hiring for PPC Executives to work across some of our international markets including Germany, Austria and Sweden.  

In the role, you would work closely with a Senior Country Manager to ensure successful implementation of the performance marketing strategy for the German, Austrian and Swedish markets in order to meet the Company revenue and growth targets. 

If you have a good background in PPC account management/Google Adwords, affiliate networks and have a passion for analytics, we want to hear from you! 

What will you be doing?

  • Implement, optimise and manage paid search campaigns within account budgets
  • Work closely with the Acquisition Team to ensure that all PPC campaigns are in line with the overall acquisition strategy (incl. GDN and Video)
  • Work closely with the Senior Country Manager and Content Team to ensure landing pages are effectively optimised for all PPC campaigns, ensuring maximum ROI and conversion
  • Perform keyword research and manage all bid management
  • Continuously keep in touch with latest trends in sports nutrition and apply guidance on  marketing strategy from Senior Country Manager
  • Analyse activity and performance of all paid search campaigns for your market and report back to Head of Acquisitions
  • Work closely with Senior Country Manager to identify and effectively manage and optimise ROI through paid social platforms

What are we looking for?

  • 1-2 years of experience with PPC account management and Google Shopping for an eCommerce business (or with eCommerce clients on agency side)
  • Proven track record of executing and optimising successful paid search campaigns
  • Strong working knowledge of Google Adwords and Analytics
  • Degree in marketing or analytics related discipline (2:1 or above)
  • Strong attention to detail and ability to effectively multi-task
  • Google Adwords certification would be advantageous
  • Strong numerical and analytical skills

Location: London (Bishopsgate)

Apply now

Sage 200 Developer & Support

The Sage 200 Developer will work with our in-house Sage Development team on change and continuous improvement projects using Sage 200 2016/2018 Online, as well as routine maintenance and bug fixes.

The role requires dedication and energy to not only help progress business development and improvement but also to assist with system support throughout the business. The ideal candidate will enjoy supporting the business on a number of systems projects and providing employee support in using Sage, in addition to carrying out development work.

What will you be doing?

  • Heavy involvement in ongoing Sage development and system improvement projects
  • Programming and maintaining additional modules as required to assist with the evolvement of the internal order processing, despatch and accounting system whilst maintaining Microsoft and Sage best practice
  • Monitoring the performance of the internal system and make changes as necessary to ensure system stability is maintained
  • Providing technical support to internal or external users of the system
  • Assisting Customer Services with any issues they may have with orders imported into the system to ensure smooth order flow
  • Reporting to the Head of Systems any issues as and when they are detected, and resolving issues alone where possible
  • Assisting the Head of Systems to provide ongoing maintenance of the internal system as and when required which may involve out of hours emergency remote configuration or repair
  • Liaising and working with departments across the business to scope and problem solve from a systems perspective in order to facilitate both significant growth and a variety of new activity/functions

What are we looking for? 

  • Significant experience in developing Sage 200 (2016/2018 Online version), proven qualification/training would be preferable
  • Experience in the Sage 200 Object model and experience in developing add on extensions for the Sage 200 Accounting System using vb.Net ideally (or C#)
  • Experience of administering Microsoft SQL Server
  • A full working knowledge of Microsoft based development systems
  • Organised and methodical approach to work, with drive and enthusiasm to meet project deadlines and proactively resolve system faults
  • Additional experience in PHP, Web services and Magento would be an advantage
  • Experience with IIS would be desirable
  • Knowledge of Microsoft Team Foundation Server Client is an advantage but not necessary

Location: Colchester 

Apply now

Customer Experience Manager 

We are now hiring for a Customer Experience Manager to join our international customer service team in Colchester. The Customer Experience Manager is responsible for all aspects of a multimedia contact centre, driving customer service excellence across the team.

If you are people focused, and passionate about providing the best possible customer experience - we want to hear from you! 

What will you be doing?

  • Culture, must display the ability to lead people with tact, diplomacy & maturity and possess the personal drive to inspire others to reach the goals as set out in the strategic and operational plans.
  • Accountable for the leadership and management of the Customer Service Department on a day-to-day basis.
  • Responsible for delivering the customer delivery proposition.  
  • Responsible for budgetary control and KPI delivery
  • Resource planning resource across the contact centre
  • Leading and engaging the Customer Service team to deliver continued business performance and ensure the Customer Service Department can support future business growth.
  • Working alongside the Senior Operations team to create the strategic direction for the Contact Centre translating this in to a working plan to create a "best in class" distribution operation.
  • Be a brand ambassador with all internal and external stakeholders
  • Be able to act on own initiative and engage senior leadership team and key stakeholders in the value and logic of strategic and tactical business proposals
  • Coaching and supporting team.
  • Design and deliver bespoke training courses aligned with the customer service proposition.

What are we looking for?

  • A nature leader with proven track record of engaging and motivating teams in a customer facing environment.  
  • Self-motivated, independent and target driven
  • Strong commercial acumen  
  • Exceptional communication skills.

Location: Colchester 

Apply now

German Customer Service Agents (Full or Part Time)

We are looking for enthusiastic and dedicated customer service agents to join us as we provide our customers with a personal and friendly service every time. You will be working in a vibrant and lively environment where we proudly provide continuous support. This is a fantastic opportunity to work in an international team all working towards the same end goal – exceptional customer service to be proud of. 

What will you be doing?

  • Managing customer queries via telephone and email on a day to day basis
  • Updating customer's orders and accounts via online and in-house databases
  • Checking and amending live orders were appropriate
  • Liaising with couriers via telephone and web regarding customer's deliveries 
  • Delivering a first-rate customer service experience in all cases

What we are looking for?

  • Enthusiastic and bubbly personality
  • Ability to communicate professionally via telephone and email
  • Fluent in spoken and written German
  • Strong team player
  • Flexible in terms of working hours
  • Affinity to sports nutrition and/or fitness is a definite advantage

Location: Colchester

Apply now

Swedish Customer Service Agents (Full or Part Time)

We are looking for enthusiastic and dedicated customer service agents to join us as we provide our customers with a personal and friendly service every time. You will be working in a vibrant and lively environment where we proudly provide continuous support. This is a fantastic opportunity to work in an international team all working towards the same end goal – exceptional customer service to be proud of. 

What will you be doing?

  • Managing customer queries via telephone and email on a day to day basis
  • Updating customer's orders and accounts via online and in-house databases
  • Checking and amending live orders were appropriate
  • Liaising with couriers via telephone and web regarding customer's deliveries 
  • Delivering a first-rate customer service experience in all cases

What we are looking for?

  • Enthusiastic and bubbly personality
  • Ability to communicate professionally via telephone and email
  • Fluent in spoken and written Swedish
  • Strong team player
  • Flexible in terms of working hours
  • Affinity to sports nutrition and/or fitness is a definite advantage

Location: Colchester 

Apply now

Danish Customer Service Agents (Full or Part Time)

We are looking for enthusiastic and dedicated customer service agents to join us as we provide our customers with a personal and friendly service every time. You will be working in a vibrant and lively environment where we proudly provide continuous support. This is a fantastic opportunity to work in an international team all working towards the same end goal – exceptional customer service to be proud of. 

What will you be doing?

  • Managing customer queries via telephone and email on a day to day basis
  • Updating customer's orders and accounts via online and in-house databases
  • Checking and amending live orders were appropriate
  • Liaising with couriers via telephone and web regarding customer's deliveries 
  • Delivering a first-rate customer service experience in all cases

What we are looking for?

  • Enthusiastic and bubbly personality
  • Ability to communicate professionally via telephone and email
  • Fluent in spoken and written Danish
  • Strong team player
  • Flexible in terms of working hours
  • Affinity to sports nutrition and/or fitness is a definite advantage

Location: Colchester 

Apply now

FLT Driver - Reach 

We are looking for an experienced Reach forklift driver to join our expanding distribution centre team, to assist with organising, accurate recording and allocating of supplier deliveries in our busy distribution centre.

What will you be doing?

  • Responsible for the accurate and timely receipt of incoming deliveries from external suppliers including liaising with delivery drivers, unloading deliveries, carrying out accurate delivery quantity and quality checks, handling delivery paperwork and reconciling against physical product, and organising 'put away'
  • Ensuring that at all times general housekeeping is kept at the highest standard, including management of the warehouse cleaning schedule
  • General FLT duties as requested by management and holiday cover
  • Ownership and execution of daily forklift checks
  • Organisation of quarantine products, liaising with the Product Quality Supervisor and management to ensure stock adjustments are made where necessary
  • Compliance with all H&S regulations

What are we looking for?

  • Experienced FLT operators with licences for Bendi/Flexi or Counterbalance forklift trucks
  • Experienced in working and operating an FLT in a warehouse environment
  • Ability to work accurately, efficiently and safely at all times
  • Experienced in use of bar code scanner to transfer stock locations
  • Self-motivated with the ability to work independently
  • A good verbal and written communicator
  • This role may be physically demanding and involves lifting and bending

Location: Colchester

Apply now